Returns, Exchanges & Warranty Policy

Everything you need to know about returning, exchanging, or getting warranty support for your Yescool order. For how refunds are calculated and paid out, see our Refund Policy.

30-Day Standard Return

If you're not satisfied with your weighted blanket or duvet cover, you may return it within 30 days of delivery for a full refund.

  • Applies to: weighted blankets and duvet covers, whether purchased individually or as part of a bundle.
  • Cost: free — no return shipping fee, no processing fee.
  • Condition: item must be unused and in new condition.

Weighted sleep masks are not covered under this standard return policy. See Weighted Sleep Mask Policy below.

60-Day Free Weight Exchange

Picked the wrong weight? We offer a free weight exchange within 60 days of delivery, on blankets only.

  • Applies to: the blanket in any order, including bundles.
  • Cost: free, including exchange shipping.
  • Bundles: if your order includes a duvet cover and/or sleep mask, only the blanket is exchanged — the rest of your bundle stays as is.

Weighted Sleep Mask Policy

For hygiene reasons, weighted sleep masks are non-returnable and non-exchangeable once shipped, except in the case of a manufacturing defect.

  • If your sleep mask arrives damaged or defective, contact us within 30 days with a photo for a free replacement.
  • This exception does not apply to buyer's-remorse or fit-related returns.
  • A sleep mask included in a bundle is also non-returnable. When a bundle is returned, its retail price is deducted from your refund; see Returning a Bundle.

1-Year Warranty

Yescool weighted blankets and duvet covers are covered by a 1-year limited warranty from the date of purchase, with valid proof of purchase.

Covered

Defects in materials and workmanship, including:

  • Glass bead leakage
  • Seam or stitching failure
  • Zipper malfunction

Not covered

  • Accidental damage
  • Damage from misuse
  • Normal wear and tear

Weighted sleep masks are excluded from the 1-year warranty. For sleep mask issues, see the Weighted Sleep Mask Policy above.

To file a warranty claim, email support@getyescool.com with your order number and photos or video of the issue.

Questions?

Email our support team at support@getyescool.com and include your order number. We reply within 24 hours on business days.