Shipping policy
Last updated: September 2026
We want every Yescool order to reach you quickly and safely. Below you'll find our processing and delivery timelines, shipping rates, and how we handle order tracking and shipping issues. If you have any questions, our support team is always happy to help.
1. Order Processing Time
All orders are packed and handed off to the carrier within 1–2 business days of payment confirmation (excludes weekends and holidays). Once your order ships, you'll receive a shipping confirmation email with your tracking number.
During peak promotional periods (Black Friday, Cyber Monday, Thanksgiving, etc.), processing may take an additional 1–2 business days due to higher order volume. We appreciate your patience.
2. Contiguous United States
Orders shipping within the contiguous United States (excluding Alaska and Hawaii) qualify for free standard shipping, with no minimum purchase required.
| Shipping Method | Delivery Time (after shipment) | Cost |
|---|---|---|
| Standard Shipping | 3–8 business days | Free |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Priority Shipping | 1–2 business days | Calculated at checkout |
* We ship from our West Coast fulfillment center, so standard (ground) delivery times vary by region: West Coast and nearby states typically see 3–4 business days, central states 3–5 business days, and East Coast states 5–8 business days. Expedited and Priority shipping use air service and are not significantly affected by distance.
* Some oversized items (such as blanket + duvet cover bundles) may incur additional shipping fees due to size or weight. Any applicable charges will be shown at checkout.
3. Alaska & Hawaii / Remote Areas
Orders shipping to Alaska, Hawaii, or other remote areas require additional delivery time, typically 7–14 business days, and may incur an additional shipping fee. Applicable charges will be displayed at checkout.
4. International Shipping
At this time, the Yescool website only ships to addresses within the United States. We are currently unable to ship internationally, or to APO/FPO military addresses or PO boxes. If your region isn't supported yet, check our storefronts on third-party marketplaces such as Amazon.
5. Order Tracking
- Tracking information typically updates with the carrier within 24–48 hours of shipment. You can follow your package using the link in your shipping confirmation email.
- If your tracking hasn't updated in a while or shows no movement, please contact our support team and we'll help you look into it.
6. Address Changes & Order Cancellations
Because our warehouse processes orders quickly, most orders enter fulfillment within an hour of being placed. As a result, we can't guarantee that address changes or cancellation requests will be successful once an order is in process. If you need to make a change, please email us as soon as possible — we'll do our best to help, but can't promise it will go through in time.
If your package has already shipped and the address is incorrect, we recommend contacting the carrier directly with your tracking number to request an address update.
7. Lost, Damaged, or Delayed Packages
If any of the following happens, please email us within 30 days of delivery with your order number (photos or video are helpful if available):
- Your package is lost in transit or hasn't arrived after an extended period
- Your item arrived with visible shipping damage
- The contents of your package don't match your order
Once we've verified the issue, we'll arrange a replacement or refund as quickly as we can. We recommend keeping the original packaging and shipping documentation to help us resolve things faster.
8. Force Majeure & Extraordinary Circumstances
Severe weather, peak shipping season, and other factors beyond our control can occasionally affect delivery times. If this happens, we'll do our best to keep you updated by email on the status of any affected orders.
Contact Us
Email: support@getyescool.com
Our support team responds within 24 hours on business days.
Nestory Home Inc · 834 S Perry St, F, Castle Rock, CO 80104, United States · +1 626-921-4800