Refund policy

Refund Method & Timeline

Once your returned item arrives at our warehouse, refunds are typically processed within 5 business days to your original payment method. Banks may take 3–5 more business days to post the funds to your account.

• You'll receive an email confirmation as soon as your refund has been processed.
• We recommend shipping your return with a trackable carrier — we're unable to issue a refund for a package that never reaches our warehouse.
• Weight exchanges follow the same inspection step but result in a replacement shipment rather than a refund.
• If your returned item shows use beyond what's needed to try it on or test it, we may deduct a portion of the refund to reflect the reduced resale value; see Returning a Bundle for the sleep-mask deduction that applies to bundle returns.

Returning a Bundle

Some Yescool orders combine a blanket, a duvet cover, and a weighted sleep mask into a single bundle. When you return a bundle order, the blanket and duvet cover must be sent back together.

• Duvet cover: the duvet cover is not sold as a standalone item, so it has no independent price we can deduct. If a bundle return doesn't include the duvet cover, we'll treat the return as incomplete — we'll reach out to ask for the missing piece before your refund can be processed.
• Weighted sleep mask: for hygiene reasons, the weighted sleep mask in a bundle can't be returned. You keep the mask, and we'll deduct its retail price, as listed at the time of your order, from your refund.

Undeliverable or Refused Package Fee

This fee applies only when a package is returned to us due to an incorrect shipping address provided by the customer, or because the package was refused at delivery. It does not apply to standard returns or weight exchanges.

If you choose a product exchange instead of a refund, this fee is waived.

Questions?

Email our support team at support@getyescool.com and include your order number. We reply within 24 hours on business days.