Support
Shipping policy
Contiguous United States
Free standard shipping, no minimum.
Orders ship within 1–2 business days.
Standard delivery takes 3–8 business days. Expedited (2–3 days) and priority (1–2 days) are available at checkout for a fee.
Alaska, Hawaii and remote areas
We currently ship to the 48 contiguous U.S. states only.
Orders placed for delivery to Alaska, Hawaii or remote areas will not be shipped.
Good to know
We currently ship to U.S. addresses only (no APO/FPO or PO boxes).
Oversized orders, such as blanket and duvet cover bundles, may incur an extra shipping fee, which will be shown at checkout.
Tracking updates appear within 24–48 hours of shipment.
Questions about an order? Email support@getyescool.com.
Returns & Exchanges
Not the right fit? Return blankets and duvet covers within 30 days, or swap your blanket for a different weight within 60 days. Items must be unused and in new condition.
30-Day Returns
Blankets and duvet covers can be returned within 30 days of delivery. No return shipping fee and no processing fee.
60-Day Weight Exchange
Prefer a different weight? Exchange your blanket within 60 days of delivery. Free, shipping included. In a bundle, you keep the other items.
Refunds
Refunds are processed within 5 business days after your item reaches our warehouse. Your bank may take 3–5 more days to post it. You will be notified by email.
Sleep Masks
For hygiene reasons, sleep masks cannot be returned or exchanged. If yours arrives with a manufacturing defect, contact us within 30 days with a photo.
Returning a Wind Down Sleep Set?
The sleep mask is non-returnable, so its retail price is deducted from your refund. If the duvet cover is missing, the return is treated as incomplete and we will contact you.
Warranty
Yescool blankets and duvet covers come with a 1-year limited warranty from the date of purchase, with proof of purchase. We will repair or replace items that prove defective.
Covered
Bead leakage.
Seam or stitching failure.
Zipper defects.
Not covered
Accidental damage.
Damage due to misuse.
Normal wear and tear.
Sleep masks.
To make a claim, email support@getyescool.com with proof of purchase, such as your order confirmation, and photos or a short video of the issue. Our team will share next steps.
Support
We reply within 24 hours on business days.
Email: support@getyescool.com
Operated by
Nestory Home Inc
834 S Perry St, F
Castle Rock, CO 80104, United States
U.S. Fulfillment Center
Self-operated warehouse
20 Dock, 1493 E Bentley Dr
Corona, CA 92879, United States
Please do not send returns here until our team shares your return instructions.